Last Updated: January 1, 2025

At Good Origins Store, your satisfaction is our priority. If you are not completely happy with your purchase, please review our policy below and reach out to us — we are here to help.

Return Window

We accept returns within 7 days of delivery. To be eligible, your return request must be raised within this window and the product must meet the conditions outlined below.

Return Conditions

To be eligible for a return, items must be:

• Unused, unopened, and in their original packaging with seals intact.
• Free from damage caused by misuse or improper storage.
• Accompanied by proof of purchase (order number or invoice).

Non-Returnable Items

• Products that have been opened, used, or tampered with.
• Items purchased during a sale or with a discount code (unless defective).
• Gift cards and combo kit components once opened.
• Products returned outside the 7-day window.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

How to Initiate a Return

1. Email us at support@goodoriginsstore.com with the subject line Return Request — [Your Order Number].
2. Include your order number, the item(s) you wish to return, and the reason for return.
3. Our team will review your request and respond within 1–2 business days with return instructions and a pickup/drop-off option.
4. Once we receive and inspect the returned item, we will process your refund.

Refund Process

• Approved refunds are credited to your original payment method within 7–10 business days of us receiving the return.
• COD orders are refunded via bank transfer (you will need to provide your bank details).
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• You will receive a confirmation email once your refund has been initiated.

Exchange Policy

We currently do not offer direct exchanges. If you would like a different product, please return your existing item (subject to the conditions above) and place a new order.

Questions?

Email us at support@goodoriginsstore.com or reach out on WhatsApp. We are available Monday–Saturday, 10 AM–6 PM IST.