Frequently asked questions
Everything you need to know about our products, orders, shipping and policies.
Yes — we formulate with naturally derived, plant-based ingredients and avoid harsh sulphates, parabens and synthetic fragrances. Every ingredient is chosen for its efficacy and safety.
All products are cruelty-free — never tested on animals. Most are also vegan; any non-vegan ingredient (like honey or beeswax) is clearly listed on the label.
Our formulations are gentle and designed for all skin types, including sensitive skin. We always recommend a patch test before full use, especially with known allergies.
12–24 months from the date of manufacture (best-before printed on every label). Once opened, use within 12 months for best results.
Yes — formulated to suit straight, wavy, curly and coily hair, and both oily and dry scalps. Check each product description for specific guidance.
UPI (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking and PayPal. All payments are secured by our gateway partner.
No — all orders are prepaid. Pay securely by UPI, card, net banking or PayPal at checkout.
Orders can be modified or cancelled within 2 hours of placing them. After that they move into processing. Email [email protected] immediately if you need changes.
Once dispatched you’ll receive a tracking number by email and SMS. Use it on the courier’s website, or use our Track Order page.
Standard delivery is 3–7 business days across India; international delivery is 7–15 business days. Times may vary by location.
Yes — free standard shipping on all orders above ₹599 in India. No code needed; it’s applied automatically at checkout.
Yes — to the UK, USA, Singapore, UAE, Malaysia & more, with prices shown in your local currency at checkout (incl. customs duty paid; any extra duties requested at delivery are the customer’s responsibility).
First check your tracking link. If it’s significantly delayed or marked undelivered, email [email protected] and we’ll investigate immediately.
Email [email protected] within 3 days of delivery with your order number and reason. Our team will guide you through it.
For hygiene reasons we can’t accept returns on opened or used products — unless the item arrived damaged or defective.
Once we receive and inspect the return, refunds are processed within 7–10 business days to your original payment method. You’ll get a confirmation email.
So sorry! Email us within 3 days of delivery with your order number and photos of the product and packaging. We’ll arrange a free replacement or full refund.
Yes! Email [email protected] with the subject “Wholesale Enquiry” and we’ll respond within 2 business days.
On Instagram at @goodoriginsstore — product tips, routines, ingredient spotlights and reviews. Tag us to be featured!
Email [email protected], WhatsApp, or DM us on Instagram. We typically reply within 24 hours on business days (Mon–Sat, 10 AM–6 PM IST).