Privacy policy

1 Information we collect

• Identity & contact: name, email, phone, billing/shipping address.
• Transaction data: order history, payment method (processed securely — we don’t store card numbers).
• Technical data: IP address, browser, device, cookie identifiers.
• Usage data: pages visited, products viewed, time on site, referral source.
• Communications: messages you send us via email, forms or WhatsApp.

2 How we use your information

• To process and fulfil orders and send confirmations & shipping updates by email and WhatsApp.
• To manage your account and provide support.
• To send you offers, new product news, store credit reminders and restock reminders by email and WhatsApp, using the email address and phone number you give us. You can stop these at any time: reply STOP on WhatsApp, or use the unsubscribe link in any email.
• To improve our website, products and marketing via analytics.
• To comply with applicable Indian laws.

3 Cookies

We use cookies and similar technologies to enhance your experience, remember preferences and analyse traffic. You can control cookies in your browser; disabling them may affect some features.

4 Third-party services

We share data with trusted providers who help us operate, including:

• Payment gateways (e.g. Razorpay, PayU) — secure payment processing.
• Logistics partners — delivery and tracking.
• Email platforms — newsletters (data shared only as needed).
• Meta (WhatsApp Business Platform): to send you order updates and messages on WhatsApp.
• Analytics tools (e.g. Google Analytics) — understanding site usage.

We do not sell your personal data to third parties.

5 Data security

We use appropriate technical and organisational measures, including SSL encryption, to protect your data. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

6 Data retention

We retain personal data only as long as necessary, or as required by law. Order records are typically kept for 7 years for accounting and legal compliance.

7 Your rights

Under applicable Indian data protection laws, you may:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request deletion (subject to legal obligations).
• Withdraw consent to marketing anytime.
• Lodge a complaint with a relevant authority.

To exercise these, email [email protected].

8 Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

9 Changes to this policy

We may update this policy from time to time and will post changes here with a new effective date. Please review periodically.

10 Contact us

Good Origins Store · Email: [email protected] · India.