Privacy policy

1 Information we collect

• Identity & contact: name, email, phone, billing/shipping address.
• Transaction data: order history, payment method (processed securely — we don’t store card numbers).
• Technical data: IP address, browser, device, cookie identifiers.
• Usage data: pages visited, products viewed, time on site, referral source.
• Communications: messages you send us via email or forms.

2 How we use your information

• To process and fulfil orders and send confirmations & shipping updates.
• To manage your account and provide support.
• To send newsletters (only with consent; unsubscribe anytime).
• To improve our website, products and marketing via analytics.
• To comply with applicable Indian laws.

3 Cookies

We use cookies and similar technologies to enhance your experience, remember preferences and analyse traffic. You can control cookies in your browser; disabling them may affect some features.

4 Third-party services

We share data with trusted providers who help us operate, including:

• Payment gateways (e.g. Razorpay, PayU) — secure payment processing.
• Logistics partners — delivery and tracking.
• Email platforms — newsletters (data shared only as needed).
• Analytics tools (e.g. Google Analytics) — understanding site usage.

We do not sell your personal data to third parties.

5 Data security

We use appropriate technical and organisational measures, including SSL encryption, to protect your data. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

6 Data retention

We retain personal data only as long as necessary, or as required by law. Order records are typically kept for 7 years for accounting and legal compliance.

7 Your rights

Under applicable Indian data protection laws, you may:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request deletion (subject to legal obligations).
• Withdraw consent to marketing anytime.
• Lodge a complaint with a relevant authority.

To exercise these, email [email protected].

8 Children’s privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

9 Changes to this policy

We may update this policy from time to time and will post changes here with a new effective date. Please review periodically.

10 Contact us

Good Origins Store · Email: [email protected] · India.