Get in touch
Questions about an order, an ingredient, or which product is right for you? Reach out — we usually reply within 24 hours on business days.
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Reply within 24h on business days
Order updates & quick queries
@goodorigins_
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Support hours
Frequently asked
Orders are handcrafted and dispatched in 1–2 business days. Most metros receive in 3–5 days; rest of India in 5–7 days. You’ll get tracking by email and WhatsApp once it ships.
Yes — free shipping on all orders over ₹599. Below that, a small flat fee applies at checkout.
If something arrives damaged or you’re not happy, write to us within 3 days of delivery and we’ll make it right with a replacement or refund. Because products are natural & small-batch, opened items can only be returned if there’s a quality issue.
We currently accept UPI, cards and net-banking for fast, secure prepaid orders. Prepaid also unlocks the GLOW10 first-order discount.
Yes — we ship to the UK and select countries. Prices show in your local currency and duties/taxes are calculated at checkout where applicable.
Absolutely. Tell us your hair or skin concern via the form or WhatsApp and we’ll recommend the right ritual. You can also shop by concern on our store.