Refund & returns

1 Return window

We accept returns within 3 days of delivery. To be eligible, your request must be raised within this window and the product must meet the conditions below.

2 Return conditions

To be eligible, items must be:

• Unused, unopened and in original packaging with seals intact.
• Free from damage caused by misuse or improper storage.
• Accompanied by proof of purchase (order number or invoice).

3 Non-returnable items

• All international orders.
• Products that have been opened, used or tampered with.
• Items bought on sale or with a discount code (unless defective).
• Gift cards and combo kits once opened.
• Products returned outside the 3-day window.

4 Damaged or defective items

If you receive a damaged, defective or incorrect product, contact us within 3 days of delivery with photos of the product and packaging. We’ll arrange a replacement or full refund at no extra cost.

5 How to initiate a return

• Email [email protected] with subject “Return Request — [Order Number]”.
• Include your order number, item(s), reason, and a short video of the products.
• We’ll review and respond within 1–2 business days with instructions and a pickup/drop-off option.
• Once we receive and inspect the item, we process your refund.

6 Refund process

• Approved refunds are credited to your original payment method within 7–10 business days of us receiving the return.
• Shipping charges (if any) are non-refundable unless the return is due to our error.
• You’ll receive a confirmation email once your refund is initiated.

7 Exchange policy

We currently do not offer direct exchanges. For a different product, please return the eligible item and place a new order.